Sales

Ortho II OneTouch
Ortho2 ViewPoint 
Currently Using Both OneTouch and ViewPoint

1. My software does what I was told it would do.
Yes No

2. Please rank the following criteria in order of their importance to you when considering purchase of computer software, with 1 being the most important.

3. My OII/O2 hardware does what I was told it would do:
Yes  No

4. Please rank the following criteria in order of their importance to you when considering purchase of computer hardware, with 1 being the most important.

Software

5. My software does what I need it to do.
Yes No
6. Using my software is:
Easy  Fairly Easy Fairly Difficult Difficult

7. My software has kept pace with my evolving needs.
Yes No

8. My software has been:
Leading Edge On Par with the Industry
Behind the Industry

Hardware

9. My hardware does what I need it to do.
Yes No

10. Using my hardware is:
Easy Fairly Easy Fairly Difficult Difficult

11. My hardware has kept pace with my evolving needs.
Yes No

12. My hardware technology has been:
Leading Edge On Par with the Industry
Behind the Industry

13. My reliability of hardware purchased from Ortho II has been:
Excellent Good Satisfactory Fair Poor

Software Support

14. In learning to use the software, software support staff has been of:
Great Help  Some Help NoHelp

15. In learning advanced software features, software support has been of:
Great Help Some Help No Help

16. I call for software support:
Daily Weekly  Monthly Infrequently  Never

17. When I call software support, I get directly to a person:
Always Most Times Sometimes Never

18. When I call for software support, I wait in queue:
Always Most Times Sometimes Never

19. When I wait in the queue, I most often have to wait:
3 Minutes or Less 5 Minutes 10 Minutes or More

20. If I must wait in the queue, my queue waiting time is acceptable.
Yes No

21. When I call software support, I must leave a message:
Always Most Times Sometimes Never

22. If I leave a software support message it's most often returned in:
1 Hr 2 Hrs 4 Hrs 1 Day Not Returned

23. If I leave a message, the response time to my message is acceptable:
Yes No

24. If I could choose between waiting or leaving a message, I would rather:
Wait in Queue Leave a Message

25. If I'm placed on hold, an acceptable wait is:
3 Minutes 5 Minutes 10 Minutes
Waiting is Unacceptable

26. My access to software support is:
Excellent Good Satisfactory Fair Poor

27. Software support tries to help me better understand my software and its functions.
Yes No

28. I would prefer my software support contacts:
To answer my question as quickly as possible and let me get back to work.
To take time to help me better understand features and functions.

29. I feel my software support contacts: (please check all that apply)
Solve my problems quickly and correctly.
Take a long time to solve my problems.
Are well trained.
Need more training.
Provide consistent information.
Provide inconsistent information.
Are serious about solving my problems.
Are not interested in solving my problem.

30. OneTouch software support hours are 7 am-7 pm Central Time (CT); ViewPoint support hours are 8 am-6 pm CT:
These hours meet my needs.
I would prefer a ViewPoint starting time of:
7 am CT (8 am Eastern Time)
I would prefer a OneTouch ending time of:
8 pm CT (6 pm PT) 9 pm CT (7 pm PT).
I would prefer a ViewPoint ending time of:
7 pm CT (5 pm PT) 8 pm CT (6 pm PT).

Hardware Support

31. In learning to use my hardware, hardware support staff has been of:
Great Help Some Help No Help

32. In learning my hardware features, hardware support has been of:
Great Help Some Help No Help

33. I call for hardware support:
Daily Weekly Monthly Infrequently Never

34. When I call for hardware support, I get directly to a technician:
Always Most Times Some Times Never

35. When I call for hardware support, I must leave a message:
Always Most Times Some Times Never

36. If I leave a hardware support message, it is most often returned in:
1 Hr 2 Hrs 4 Hrs 1 Day Not Returned

37. If I leave a message, the response time to my message is acceptable:
Yes No

38. If I could choose between waiting and leaving a message, I would rather:
Wait in Queue Leave a Message

39. If I am placed on hold, an acceptable time is:
Minutes 5 Minutes 10 Minutes
Waiting is Unacceptable

40. My access to hardware support is:
Excellent Good Satisfactory Fair Poor

41. Hardware support tries to help me better understand the equipment and its functions.
Yes No

42. I would prefer my hardware support contacts:
To answer my question as quickly as possible and let me get back to work.
To take time to help me better understand hardware features and functions.

43. I feel my hardware support contacts: (please check all that apply)
Solve my problems quickly and correctly.
Take a long time to solve my problems.
Provide consistent information.
Provide inconsistent information.
Are well trained.
Need more training.
Are serious about solving my problems.
Are not interested in solving my problem.

44. Hardware support hours are 7 am-7 pm Central Time (CT).
These hours meet my needs.   
I would prefer an ending time of:
8 pm CT (6 pm PT) 9 pm CT (7 pm PT).

Overall

45. Please rate your overall Ortho Computer Systems experience, including software, hardware and support.
Excellent Good Too new to tell Don't Know Unhappy

46. Based on my overall experience with Ortho II, I would recommend an system to my colleagues.
Yes No

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