On-Line Information

How do you rate the type and amount of information received from your On-Line coach?

Initial contact made before or when your system arrived
10  9  8  7  6  5  4  3  2  1

Timely contact was maintained throughout on-line process
10  9  8  7  6  5  4  3  2  1

Information given was complete
10  9  8  7  6  5  4  3  2  1

Please comment on the type and amount of information received:

Product Knowledge

How well did your On-Line Coach know the operation of the product(s) discussed?

Ortho2 ViewPoint
10  9  8  7  6  5  4  3  2  1
Does not apply

Grid Scheduler
10  9  8  7  6  5  4  3  2  1
Does not apply

Word Processing
10  9  8  7  6  5  4  3  2  1
Does not apply

Printing/Paper Forms
10  9  8  7  6  5  4  3  2  1
Does not apply

Please comment on product knowledge:

On-Line Coach

How do you rate the communication skills of your On-Line Coach?

Communicated information well
10  9  8  7  6  5  4  3  2  1

Answered questions to your satisfaction
10  9  8  7  6  5  4  3  2  1

Please comment on your On-Line Coach: