1107 Buckeye Ave. • Ames, Iowa 50010 • USA • 800 346-4504

Sales Contact Information

E-mail: sales@orthoii.com
Phone: 800 ORTHOII/800 678-4644
Fax: 515 233-1454
Local: 515 233-1026

Online Feedback Form

We welcome your feedback! Click here.

Customer Satisfaction Survey

By taking a moment to complete our 'Customer Satisfaction Survey' you will help us evaluate and improve our products and services. Click here to complete the survey.

Extra Mile

Click here to tell us about an Ortho II employee you think should be recognized for going above and beyond their duties (or -- who has gone the extra mile for you).

Evaluations

Please take a moment to evaluate services you have received from Ortho II. Your participation will help us in our continued goal to provide excellent customer service.

Seminar Series Evaluation
System Installation Evaluation
On-Line Coach Evaluation

Are you scheduled for a web-based demo, training, or support session with an Ortho II representative? If so, click here.

Support

Before requesting support, please be sure to check out our support website. The answer to your question may be just a click away!

Phone: 800 346-4504
Hours: 7 AM - 7 PM Central Time

Request OneTouch support online: Click here
Request ViewPoint support online: Click here

Support Team Meetings

Please note that our software and equipment support teams each meet once weekly.

Software Support meets at 2:45 on Fridays and the Equipment Team meets at 10:10 on Fridays.

Support team meetings last approximately an hour. If support issues arise during those times, please leave us a message and your call will be returned as soon as possible following the meeting. 

Holidays

The Ortho II corporate office is closed on the following holidays:

• New Year's Day (January 1)
• Memorial Day (last Monday in May)
• Independence Day (July 4)
• Labor Day (first Monday in September)
• Thanksgiving Day (fourth Thursday in November)
• Christmas Day (December 25)

If a holiday falls on a Saturday, we observe the holiday the prior Friday. If a holiday falls on a Sunday, we observe the holiday on the following Monday. 

The Friday after Thanksgiving, Christmas Eve and New Year’s Eve are optional holidays: We offer limited support on those days. 

Thank you for your patience and understanding as we take time to enjoy the holidays!